# Lawmakers Urge ED to Address Servicing Failures

A group of 33 lawmakers, including Senator Elizabeth Warren and Representative Ayanna Pressley, urged Education Secretary Linda McMahon to address student loan servicing problems identified by ombudspersons in seven states and the District of Columbia. The reported problems include inaccurate payment and balance calculations and delays processing income-driven repayment applications. The letter raises oversight and performance concerns for federal student loan administration and its servicers, but announces no solicitation, contract award, or new funding opportunity.

- Federal procurement and program staff may find the letter relevant when assessing oversight of student loan servicing performance, especially payment accuracy, balance calculations, and income-driven repayment processing.
- Student loan servicers, including MOHELA, Nelnet, EdFinancial, Maximus, and CRI, should evaluate whether their servicing operations address the specific issues raised; the signal does not attribute individual failures to particular companies.
- The letter signals potential scrutiny of contractor performance, but provides no new contract requirements, procurement timeline, or funding details for businesses to act on.

**Jurisdictions:** federal
**Industries:** Education
**Published:** November 09, 2026

### Government Entities
- U.S. Department of Education (ED)

### Vendors
- MOHELA (Federal student loan servicer)
- Nelnet (Federal student loan servicer)
- EdFinancial (Federal student loan servicer)
- Maximus (Federal student loan servicer)
- CRI (Federal student loan servicer)

### Sources
- [Warren, Pressley, 31 Colleagues Press ED Secretary on Federal Student Loan Servicing Failures ](https://www.warren.senate.gov/newsroom/press-releases/warren-pressley-31-colleagues-press-ed-secretary-on-federal-student-loan-servicing-failures/) - Warren Senate