# Federal Agencies Explore AI Service Delivery

DOGE Acting Administrator Amy Gleason described a possible path for federal service delivery from America.gov to authenticated services and AI agents, with chatbots potentially replacing agency websites over time. Agencies face shortages in technical talent, access to tools, and AI security expertise, creating potential demand for modernization and implementation support. The signal identifies no specific solicitation, contract value, or procurement timeline.

- Contractors can position capabilities around secure AI implementation, authenticated digital services, and human-centered design, addressing the capacity gaps described.
- Agencies’ potential shift from websites toward AI-enabled services could create needs for integration, security, user experience, and ongoing service improvement; solutions will need to fit agency-specific strategies rather than assume a uniform approach.
- Because no procurement is announced, businesses should treat this as an indication of possible future demand, not an active bid opportunity.

**Jurisdictions:** federal
**Industries:** Information Technology
**Topics:** Artificial Intelligence, Digital Infrastructure
**Published:** November 07, 2026

### Government Entities
- Department of Government Efficiency (DOGE)
- U.S. Digital Service (USDS)
- U.S. Department of Commerce (Commerce)
- U.S. Department of Health and Human Services (HHS)
- Centers for Medicare and Medicaid Services (CMS)

### Key Quotes
> Many people are still so accustomed to the processes of government forcing you into waterfall thinking. It’s easy to pay lip service to product thinking and human-centered design, but it’s hard to put those into practice.
> — Erica Evans, Director of Operations at the U.S. Digital Service

### Sources
- [
        DOGE leader outlines AI-driven future for federal service delivery - Federal News Network](https://federalnewsnetwork.com/technology-main/2026/11/doge-leader-outlines-ai-driven-future-for-federal-service-delivery) - Federal News Network