# USCIS Seeks AI Contact Center Providers

U.S. Citizenship and Immigration Services is seeking industry feedback for ECX2, a planned recompete of its contact-center operations supporting approximately 15 million calls annually. USCIS forecasts a **$50 million–$100 million** opportunity for a cloud-based, AI-enabled platform, with a solicitation expected March 1, 2027; the current arrangement expires July 2, 2027. The agency is using the RFI to assess solution capabilities, a possible small-business set-aside, and an appropriate contract vehicle.

- **Key deadline:** RFI responses are due November 12, 2026, at 8 a.m. ET—seven days from the current date. Interested firms should use the RFI to provide feedback on the procurement approach and demonstrate relevant capabilities.
- The stated requirements include FedRAMP Moderate, 99.99% availability, capacity for up to 3,000 agents, Salesforce and ServiceNow integrations, and AI performance targets. These details can guide vendors’ solution planning and teaming decisions.
- Small businesses should assess whether the contemplated set-aside could create a direct bidding opportunity; other firms can evaluate potential teaming or subcontracting strategies as USCIS finalizes its approach.

**Jurisdictions:** federal
**Industries:** Information Technology
**Topics:** Artificial Intelligence, Cloud Services
**Published:** November 04, 2026

### Government Entities
- U.S. Citizenship and Immigration Services (USCIS)
- Department of Homeland Security (DHS)

### Sources
- [USCIS Seeks Input on AI-Enabled Contact Center Recompete](https://www.executivegov.com/articles/uscis-ai-enabled-contact-center-recompete-rfi) - ExecutiveGov