# Idaho State Police Modernizes Records Management

Idaho State Police replaced a decades-old, paper-based records management process with Tyler Technologies’ Enterprise Public Safety Suite and Report Writing solution, which went live in September 2025. The case study describes a completed modernization, not a current solicitation or announced contract; it gives procurement teams a state police example of moving to digital public-safety records and reporting, with related records, dispatch, and mobile capabilities identified as potential areas of demand among state and local agencies.

- Agencies planning similar replacements can use the implementation as a reference when evaluating integrated records, dispatch, mobile, and reporting needs.
- Public-safety technology contractors may find the case study relevant when positioning solutions for state and local law-enforcement modernization, but the signal provides no contract value or open procurement opportunity.

**Jurisdictions:** sled
**Industries:** Public Safety, Information Technology
**Topics:** Digital Infrastructure
**Published:** October 27, 2026

### Government Entities
- Idaho State Police (ISP)

### Vendors
- Tyler Technologies (Provider of the Enterprise Public Safety Suite and Report Writing solution)

### Key Quotes
> The capabilities with mobile and Report Writing have honestly blown my mind. Report Writing has really streamlined a lot of the processes we fought through for years.
> — Brandalyn Crapo, Headquarters Patrol Captain, Idaho State Police

> Be open to change. Question everything. Just because you’ve done it doesn’t make it right, doesn’t mean you have to keep doing it that way anymore.
> — Lt. Todd Orr, Idaho State Police

### Sources
- [A look inside Idaho State Police’s technology modernization effort](https://www.police1.com/police-products/police-technology/software/report-writing/a-look-inside-idaho-state-polices-technology-modernization-effort) - Police1