# SSA Expands Digital Service Delivery

The Social Security Administration reports shorter customer-service wait times, workforce productivity gains, and more than 105 million registered users of its my Social Security platform as it pursues a digital-first approach. SSA also says it corrected missing death-date and citizenship-status information for roughly 15% of active Social Security numbers and is strengthening internal controls. The agency’s largest union disputes the performance picture, citing staffing losses, workload pressures, and unreliable IT. No solicitation or contract award is identified, but the update highlights agency priorities in digital services, legacy-system modernization, data quality, and operational controls.

- IT contractors can use these stated priorities to frame relevant capabilities in SSA systems modernization, online service delivery, data remediation, and internal controls; the signals do not confirm a specific procurement or requirement.
- Procurement teams and prospective bidders should distinguish reported agency performance improvements from the union’s concerns about staffing and IT reliability when assessing operational needs.
- SSA reports more than 105 million registered my Social Security users, underscoring the scale of its digital services and the importance of reliable, usable systems.

**Jurisdictions:** federal
**Industries:** Information Technology
**Topics:** Digital Infrastructure
**Published:** October 28, 2026

### Government Entities
- Social Security Administration (SSA)
- Social Security Administration Office of Inspector General (SSA OIG)
- Government Accountability Office (GAO)

### Sources
- [
        Social Security Administration sees improvements to service delivery - Federal News Network](https://federalnewsnetwork.com/podcast/federal-newscast-podcast/social-security-administration-sees-improvements-to-service-delivery) - Federal News Network
- [
        SSA touts shorter wait times as its digital-first approach meets union pushback - Federal News Network](https://federalnewsnetwork.com/management/2026/10/ssa-touts-shorter-wait-times-as-its-digital-first-push-meets-union-pushback) - Federal News Network