# Freshworks Advances Freshservice FedRAMP Review

Freshworks’ Freshservice AI-powered IT service-management platform has reached FedRAMP In-Process status at the Moderate impact level, an intermediate step toward authorization—not a completed authorization or an agency contract award. Agencies can access the platform through Carahsoft and existing purchasing vehicles, including TIPS, OMNIA Partners, The Quilt, and E&I. For procurement teams, this is a market-readiness signal: evaluate the platform’s current authorization status against agency requirements before treating it as eligible for a specific procurement or deployment.

- Freshservice is available through TIPS contract 220105, OMNIA Partners contract R240303, The Quilt MSA MSA05012019-F, and E&I contract EI00063~2021MA.
- Agencies evaluating service-management tools can use these existing purchasing routes to explore availability, while confirming that In-Process status meets their applicable security and acquisition needs.
- Carahsoft is the identified route to market for public-sector buyers. Its Freshworks team can be reached at Freshworks@carahsoft.com or (571) 662-4600 for information.

**Jurisdictions:** federal
**Industries:** Information Technology
**Topics:** Artificial Intelligence, Cybersecurity, Contracting Vehicles, Regulatory Compliance
**Published:** October 26, 2026

### Government Entities
- Federal Risk and Authorization Management Program (FedRAMP)

### Vendors
- Freshworks Inc. (Freshservice software provider)
- Carahsoft Technology Corp. (Government IT reseller and route to market)

### Key Quotes
> Through our partnership with Freshworks, Carahsoft and its reseller partners are proud to help bring this capability to the Public Sector and connect Government organizations with the technology and resources needed to support their modernization goals.
> — Nicholas Lang, Team Lead overseeing the Freshworks Team at Carahsoft

> It demonstrates our commitment to meeting the rigorous security and compliance requirements of the Public Sector while bringing the power of AI-powered service management to Government organizations.
> — Matt Sorenson, Head of Channels & Alliances for North America at Freshworks

### Sources
- [Freshworks achieves FedRAMP In-Process Authoriz... | Pluang](https://pluang.com/en/news-feed/freshworks-dan-carahsoft-raih-otorisasi-fedramp-untuk-platform-freshservice) - Pluang
- [Freshworks' Freshservice gains FedRAMP In-Process status](https://www.streetinsider.com/Corporate+News/Freshworks+Freshservice+gains+FedRAMP+In-Process+status/27232935.html) - StreetInsider
- [ Freshworks and Carahsoft Announce Freshworks’ Achievement of FedRAMP® In-Process Authorization for Its AI-Powered Unified Service Operations Platform, Freshservice

 | The Manila Times ](https://www.manilatimes.net/2026/10/27/tmt-newswire/globenewswire/freshworks-and-carahsoft-announce-freshworks-achievement-of-fedramp-in-process-authorization-for-its-ai-powered-unified-service-operations-platform-freshservice/2454305) - The Manila Times