# USCIS Seeks Camp Springs Contact Center Services

U.S. Citizenship and Immigration Services (USCIS) plans to compete the follow-on Enterprise Contact Center Experience 2 contract, estimated at $50 million to $100 million. The solicitation is expected March 1, 2027, with award anticipated in the first quarter of FY2028. The procurement will replace an arrangement scheduled to expire July 2, 2027, and calls for cloud-smart, AI-enabled contact center capabilities performed in Camp Springs, Maryland, through December 30, 2032. AT&T is the incumbent.

- The anticipated scope spans virtual assistants, telephony, interactive voice response (IVR), agent operations, workforce management, analytics, and chat integrated with CRM systems.
- Companies should assess their ability to deliver these capabilities as an integrated contact center solution and plan around the stated solicitation and award schedule.
- The $50 million to $100 million estimated value and long performance period make this a significant federal IT services opportunity; incumbent AT&T may compete against firms with relevant cloud, AI, and customer-service platform experience.

**Jurisdictions:** federal
**Industries:** Information Technology
**Topics:** Artificial Intelligence, Cloud Services
**Published:** October 19, 2026

### Government Entities
- U.S. Citizenship and Immigration Services (USCIS)

### Vendors
- AT&T (incumbent)

### Sources
- [USCIS Plans Up to $100M Enterprise Contact Center Contract](https://www.govconwire.com/articles/uscis-100m-follow-on-enterprise-contact-center-contract) - GovCon Wire