# DCSA Awards Empower AI $205M IT Support Contract

The Defense Counterintelligence and Security Agency (DCSA) announced on October 8, 2026, that Empower AI received a **$205 million** enterprise Customer Support Services contract. The award covers IT support for approximately 13,000 users across multiple security environments, including service desk operations, enterprise service management, endpoint and infrastructure support, cybersecurity and Risk Management Framework support, and IT modernization. DCSA plans to use automation, analytics, and AI-enabled tools, including virtual agents, to support service delivery.

- The scope combines secure, multi-environment IT operations with modernization, making the award relevant to contractors with experience in service management, endpoint support, cybersecurity, and automation.
- Companies pursuing comparable federal work can assess whether their capabilities cover both experienced IT personnel and AI-enabled service delivery for large user populations.
- Empower AI’s award illustrates a procurement opportunity at the intersection of enterprise IT support, cybersecurity, and mission-focused automation.

**Jurisdictions:** federal
**Industries:** Information Technology, Defense & Military
**Topics:** Cybersecurity, Artificial Intelligence
**Published:** October 09, 2026

### Government Entities
- Defense Counterintelligence and Security Agency (DCSA)

### Vendors
- Empower AI (awardee)

### Key Quotes
> Our role is to ensure technology enables the mission and helps teams stay focused on their most critical work.
> — Jeffrey Bohling, Chief Executive Officer of Empower AI

> By combining intelligent automation with experienced professionals, we can deliver better outcomes for users and the mission.
> — Carla Harter, Senior Vice President of Operations at Empower AI

### Sources
- [Empower AI secures DCSA contract - Intelligence Community News](https://intelligencecommunitynews.com/empower-ai-secures-dcsa-contract/) - Intelligence Community News
- [Empower AI Books $205M DCSA Enterprise IT Support Contract](https://www.executivebiz.com/articles/empower-ai-205m-dcsa-enterprise-it-support-contract) - ExecutiveBiz