# Prosperity, Livability & Safety Committee Meeting | 10-8-26 | 9 a.m.

The City of High Point Prosperity, Livability & Safety Committee meeting on October 8, 2026, featured an update from Customer Service Director Jeremy Cole on Electric Cities’ customer service survey. The survey, conducted every three years, showed improvement since 2023: customers saying the utility always meets expectations rose from 16% to 28%; highly rated interactions increased from 52% to 63%; and customers reported shorter service interruptions, with a 32% improvement. The presentation also noted gains in communication and modern-service ratings, alongside increased customer preferences for email and text messages. The presenter credited utility staff, AMI systems, outage coordination, and notifications for some of the improvements.

Discussion focused on improving customer access and service, including the customer portal, energy-use information, education, and efforts to reduce the need for customers to contact the utility. The committee took no votes, and the transcript identifies no contract awards, purchasing decisions, or other procurement activity.

**Jurisdictions:** sled
**Industries:** Energy & Utilities
**Topics:** Digital Infrastructure
**Published:** October 08, 2026

### Sources
- [Prosperity, Livability & Safety Committee Meeting | 10-8-26 | 9 a.m.](https://www.youtube.com/watch?v=G4DPptcxYEE) - CITY OF HIGH POINT