# New York Addresses Medicaid System Problems

New York State is addressing operational and eligibility-data problems in its $1.1 billion Medicaid Eligibility and Client Management System, developed by Deloitte Consulting and launched in September 2025. Of more than 147,000 Medicaid and Medicare Savings Program enrollees transitioned so far, only about one-third have renewed automatically without assistance. A more complex migration wave is planned for November 2027 through February 2028. The reported issues may create demand for system remediation, data validation, eligibility-system support, and user guidance, although no open solicitation is identified.

- Procurement teams should account for the reported renewal and data-transition issues when assessing system performance, implementation risks, and support needs for Medicaid eligibility platforms.
- Contractors with relevant remediation, data validation, case-management, and user-support capabilities can assess how their services align with the program’s needs; the signal does not identify an active procurement opportunity.
- The next migration wave is planned for November 2027 through February 2028, giving stakeholders a concrete timeframe for transition planning.

**Jurisdictions:** sled
**Industries:** Healthcare, Information Technology
**Topics:** Digital Infrastructure
**Published:** October 05, 2026

### Government Entities
- New York State Department of Health (NYSDOH)
- New York State of Health

### Vendors
- Deloitte Consulting (System developer)

### Key Quotes
> But to successfully modernize a system that hundreds of thousands of people rely on for their health and well-being, the state must put in strong guardrails and provide easy-to-understand, publicly available information so that older adults and people with disabilities neither lose their critical health care coverage nor feel lost in the transition process.
> — Rachel Holtzman, Policy Consultant

### Sources
- [New York works through issues in new $1B Medicaid management system  - POLITICO](https://www.politico.com/newsletters/weekly-new-york-health-care/2026/10/05/new-york-works-through-issues-in-new-1b-medicaid-management-system-01105128) - Politico