# Digital Index Highlights Government Service Demand

The 2026 Consumer Digital Government Adoption Index reports survey responses from 1,038 U.S. residents about digital government services and AI in public service delivery. It finds that Gen Z respondents are most likely to abandon a digital task and that 22.3% discover government services through AI search. The report identifies potential demand for simpler, accessible digital experiences and stronger service discoverability, but does not announce a solicitation, award, or contract opportunity.

- Government technology buyers and contractors can use these findings as market context when shaping digital service and AI-enabled discovery offerings; the survey does not establish agency requirements or a funded procurement.
- Providers may find the task-abandonment finding relevant when presenting approaches to simplifying digital service journeys, while AI search discovery points to the importance of making government services easier to find through AI-driven search.
- PayIt is the only vendor identified in the extracted entities; no specific role or procurement action is provided.

**Jurisdictions:** sled
**Industries:** Information Technology
**Topics:** Artificial Intelligence, Digital Infrastructure
**Published:** October 01, 2026

### Vendors
- PayIt ()

### Sources
- [2026 Consumer Digital Government Adoption Index](https://www.govexec.com/assets/2026-consumer-digital-government-adoption-index/portal) - GovExec.com