# Massachusetts AG Secures Ticketmaster Refunds

The Massachusetts Attorney General's Office intervened to ensure Ticketmaster provides advance refunds for Ed Sheeran concerts scheduled at Gillette Stadium on September 25-26, 2026. Following consumer complaints about difficulties obtaining refunds due to significant lineup changes, Ticketmaster now requires refund requests at least 24 hours before showtime, establishing a clearer refund process for consumers.

- This action highlights increased regulatory scrutiny on ticket sellers to maintain transparent refund policies, which may influence contract terms and consumer protection requirements in event-related procurements.
- Procurement professionals working with event venues or ticketing services should anticipate stricter refund and customer service obligations in vendor agreements.
- Contractors and vendors in ticketing and event management sectors may need to adjust operational processes to comply with evolving consumer protection expectations enforced by state authorities.
- Organizations involved in large-scale event procurement in Massachusetts should consider the implications of this precedent for risk management and contract compliance related to lineup changes and refund policies.

**Jurisdictions:** sled
**Industries:** Public Safety
**Topics:** Regulatory Compliance
**Published:** September 25, 2026

### Government Entities
- Office of the Attorney General

### Vendors
- Ticketmaster (ticket seller)

### Key Quotes
> After hearing from nearly 200 consumers who were struggling to obtain refunds from Ticketmaster for Ed Sheeran’s shows at Gillette Stadium this weekend, my office jumped into action to demand that consumers be provided a clear path to get their money back if they no longer want to attend due to significant changes to the lineup.
> — Andrea Joy Campbell, Attorney General

### Sources
- [Following AG's Office Demand, Ticketmaster Commits To Providing Advance Customer Refunds For Ed Sheeran Concert | Mass.gov](https://www.mass.gov/news/following-ags-office-demand-ticketmaster-commits-to-providing-advance-customer-refunds-for-ed-sheeran-concert) - MA