# State Agencies Modernize SNAP Services

State human services agencies responsible for managing the Supplemental Nutrition Assistance Program (SNAP) are adopting a structured three-stage modernization approach—stabilize, redesign, and scale—to address increasing demands for program accuracy and integrity amid workforce and workload challenges. This approach, outlined by Maximus experts David Crowson and Pat Aguilar, emphasizes aligning people, processes, and technology to enhance operational performance while preparing for long-term transformation.

- **Why this matters:** State agencies can reduce risk and strengthen program integrity by implementing coordinated modernization strategies that do not sacrifice ongoing operational improvements.
- Maximus, as a prime contractor, plays a key role in supporting these modernization efforts, presenting opportunities for contractors specializing in human services technology and program management.
- Procurement professionals should consider how this phased approach impacts contract requirements, emphasizing integrated solutions that address workforce challenges and technology upgrades.
- Organizations may benefit from aligning proposals with this modernization framework to meet evolving state agency priorities in SNAP program administration.

**Jurisdictions:** sled
**Industries:** Professional Services
**Topics:** Regulatory Compliance
**Published:** September 24, 2026

### Government Entities
- State Human Services Agencies

### Vendors
- Maximus (prime contractor)

### Key Quotes
> The result is a practical roadmap for reducing risk, strengthening program integrity, and building more resilient SNAP operations that can adapt to future policy and operational demands.
> — Pat Aguilar, Managing Director of Program Modernization

> Agencies don’t have to choose between operational improvement and modernization; they can pursue both through a coordinated strategy that aligns people, process, and technology.
> — David Crowson, Senior Vice President of Business Solutions

### Sources
- [Human services modernization featured in Policy & Practice ](https://maximus.com/news/david-crowson-pat-aguilar-snap-policy-practice) - Maximus