# Federal Agencies Address Service Record Corrections

A federal employee who resigned in 2012 and returned to federal service in 2025 is facing prolonged delays—nearly two years—in correcting prior service records, impacting leave accrual and Federal Employees Retirement System (FERS) status. Despite providing documentation from the National Archives and Records Administration (NARA) and escalating internally, agency human resources (HR) have been unresponsive. Community guidance emphasizes the necessity for agency HR to coordinate directly with NARA, the previous employing agency, and the Office of Personnel Management (OPM) to obtain and update service records, including recalculating the service computation date (SCD) and correcting retirement codes. This situation highlights systemic challenges in federal HR record management and the critical role of interagency collaboration to ensure accurate personnel data and retirement benefits.

- Federal HR offices must prioritize timely coordination with NARA and OPM to resolve service record discrepancies and avoid prolonged employee impacts on benefits and leave.
- Procurement and HR systems integrators should evaluate opportunities to enhance electronic Official Personnel Folder (eOPF) capabilities and interagency data exchange processes to reduce delays.
- Agencies may consider reviewing internal workflows and training to ensure compliance with record transfer timelines, such as the 90-day requirement for sending records to NARA.
- Contractors supporting federal HR modernization efforts can leverage this insight to propose solutions that improve service record accuracy and processing efficiency.

**Jurisdictions:** federal
**Industries:** Professional Services
**Topics:** Regulatory Compliance
**Published:** September 15, 2026

### Government Entities
- National Archives and Records Administration (NARA)
- Office of Personnel Management (OPM)
- United States Air Force (USAF)

### Key Quotes
> HR here your agency needs to reach out to NARA or the Record Center with an SF 129 so your prior service records can be sent and your documents uploaded, if your agency uses EOPF they can do that inside of that application, it should not take two years to get your prior service even though it’s from 2012 and your old agency should had sent your records to NARA within 90 days. Also you will need your SCD recalculated, then a correction to your retirement code. If HR isn’t doing their part I would file a congressional.
> — Anonymous commenter

> I thought it was strange they requested from air force and didn't go straight to NARA to begin with 
.
> — Original poster

### Sources
- [Service record correction?](https://www.reddit.com/r/FedEmployees/comments/1wh2aca/service_record_correction) - reddit-fedemployees