# Los Angeles County Lacounty #RFB-IS-27200336

Los Angeles County IHSS AI transcription and documentation platform for 1,000 users

**Posted:** November 13, 2026
**Respond By:** November 23, 2026
**Identifier:** RFB-IS-27200336
**NAICS:** 511210, 541511, 541512, 541519

Los Angeles County is seeking an annual AI transcription and documentation platform for its In-Home Supportive Services program.
- **Government buyer:** Los Angeles County, Internal Services Department, for the Department of Public Social Services (DPSS), In-Home Supportive Services (IHSS) program. The attachment identifies Norma E. Rodriguez as the buyer contact.
- **OEMs and vendors:** No manufacturer or vendor is explicitly identified. The attachment lists the part numbers BEAMMNSUBST, BEAM SUPPORT, and BEAM TRAINING; these alone do not establish a vendor or OEM.
- **Products and services:** Annual organization license for 1,000 users with unlimited usage; unlimited web-based support and workflow/template refinement; unlimited training, including launch sessions and ongoing training for new employees.
- **Platform capabilities:** Capture and transcribe in-person, phone, and video interactions; process recordings and uploaded or scanned documents; draft structured case notes, assessments, and reports; support configurable templates, editing, AI refinement, omission and contradiction checks, policy knowledge-base lookup with citations, supervisor collaboration, dashboards, and follow-up drafts.
- **Language and access needs:** English, Mandarin, Farsi, Korean, Russian, Spanish, and Vietnamese are required, with translation accuracy above 96%; Arabic, Armenian, Cambodian, and Tagalog are desired. Mobile, offline and low-bandwidth use, live two-way translation, and one-click transfer into County systems are also specified.
- **Security and service requirements:** SOC 2 Type II and ISO 27001; U.S. data residency; AES-256 encryption at rest and TLS 1.3 in transit; SSO, MFA, and role-based access controls; customer-defined retention; no use of County data to train models without explicit consent; 99.999% availability; and real-time or near-real-time documentation generation.
- **Integration and delivery:** County APIs will be provided for case-management integrations, which must be offered at no cost. Software is to be delivered electronically and must be new, unused, and current.

### Description

Los Angeles County is seeking bids for a subscription-based Software-as-a-Service AI-enabled documentation and note-generation tool for the In-Home Supportive Services (IHSS) program. The scope includes software configuration, template development, translation services, Knowledge Base deployment, training, reporting, and optional integration with County systems. The tool is specified for 1,000 users for one year and must support transcription and structured note drafting, multilingual translation, offline use, policy lookup, collaboration, security, and reporting. Bids must be submitted through the online Vendor Self Service portal by November 23, 2026, at 12:00 UTC.

[View original listing](https://doingbusiness.lacounty.gov/open-solicitations/)