# Massachusetts COMMBUYS #BD-27-1107-1107T-TCIT-135369

ITIL Version 5 Foundation and Bridge training and certification for Massachusetts Trial Court staff

**Posted:** November 12, 2026
**Respond By:** December 03, 2026
**Identifier:** BD-27-1107-1107T-TCIT-135369
**NAICS:** 611420, 611430

The Massachusetts Trial Court is seeking ITIL Version 5 training and certification services for court staff.
- **Government buyer:** Massachusetts Trial Court, Office of Court Management (OCM), OCM Fiscal—Procurement & Strategic Sourcing; Information Technology, Boston, Massachusetts.
- **Services requested:**
  - ITIL Version 5 Foundation training and certification exam for new certification candidates.
  - ITIL Version 5 Foundation Bridge training and certification exam for eligible ITIL 4 certification holders.
  - Each pathway must include authorized English-language courseware and reference materials, practice assessments, learner support, exam registration and proctoring, and at least one retake per participant if needed.
- **Participants and ordering:** The initial group is approximately 10–20 participants across both pathways. Additional sessions may be authorized, but no minimum number of sessions or participants is guaranteed. No part numbers or firm quantities are specified.
- **Notable requirements:** Vendors must document PeopleCert accreditation for each course and identify authorized courseware and exam-voucher sources. Bridge eligibility must be checked before enrollment. Proposals should address delivery options, scheduling, class sizes, technology, learner support, accessibility and accommodations, and cancellation or rescheduling policies. Pricing must be fixed and all-inclusive.
- **Named organization:** **PeopleCert** is identified as the source of current course materials and the accreditation authority. No specific training contractor or OEM is named.
- **Term:** The initial term begins upon contract execution, with up to two one-year renewal options. The initial group must complete training, exams, and any needed retakes within the initial term.

### Description

The Massachusetts Trial Court seeks a contractor to provide ITIL Version 5 Foundation and Foundation Bridge training and certification examinations for groups of approximately 10–20 participants. The contractor must provide training pathways for new certification seekers and eligible ITIL 4 holders, recommend delivery formats, and include at least one exam retake per participant if needed. The first session, including training, exams, and any retakes, must be completed before June 30, 2027; additional sessions may be authorized during the initial term and renewal periods. The initial term runs through June 30, 2027, with up to two one-year renewal options.

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