# Maryland Procurement Portal #BPM059723

Five9 call-center software for Maryland childcare administration system

**Posted:** November 05, 2026
**Respond By:** November 19, 2026
**Identifier:** BPM059723
**NAICS:** 541519

The Maryland State Department of Education is seeking quotes for **Five9** call-center software to support its Childcare Administration Tracking System (CCATS).
- Buyer: Maryland State Department of Education; no sub-agency or office is identified.
- OEM/vendor named: **Five9**.
- Requested product: Five9 call-center software for CCATS; the notice provides no part number, quantity, or detailed technical specifications.
- No contract period or duration is provided.

### Description

The Maryland State Department of Education seeks to purchase Five9 software for its Childcare Administration Tracking System (CCATS). The solicitation is a Request for Quote for software. The source lists procurement program participation goals and socio-economic participation criteria as additional sections.

[View original listing](https://emma.maryland.gov/page.aspx/en/bpm/process_manage_extranet/96509)