# New York State Contract Reporter #2140844

New York seeks operator for multilingual Office for New Americans hotline

**Posted:** November 13, 2026
**Respond By:** January 05, 2027
**Identifier:** 2140844
**NAICS:** 561421, 561110

New York State is seeking an organization to run its multilingual Office for New Americans hotline statewide.
- **Government buyer:** New York State Department of State, through the Office for New Americans (ONA); service coverage is statewide.
- **Requested service:** One organization to operate and maintain a toll-free, multilingual hotline that provides information and referrals to programs and resources for new Americans and receives and refers complaints of fraud and related crimes against immigrants.
- **Coverage requirements:** Answer calls Monday through Friday, 8 a.m.–8 p.m. Eastern Time, and Saturday and Sunday, 9 a.m.–5 p.m. Eastern Time. Provide an after-hours message and a way to request a callback during operating hours; holidays agreed with ONA may be excluded.
- **Staffing requirement:** An immigration attorney must be available throughout operating hours to advise hotline staff on referrals.
- **Term and goals:** Five-year contract term. Contracting goals are 6% for Service-Disabled Veteran-Owned Businesses and 30% total for Minority- and Women-Owned Business Enterprises.
- **Products and vendors:** No products, part numbers, OEMs, or prospective vendors are identified.

### Description

The New York State Office for New Americans seeks one qualified organization to operate and maintain a toll-free, multilingual hotline providing information and referrals to statewide programs and services for new Americans. The hotline will receive and refer complaints of fraud and related crimes against immigrants to appropriate government offices. It must answer calls seven days a week during specified weekday and weekend hours, provide an after-hours message and callback mechanism, and have an Immigration Attorney available during operating hours to advise call center staff. Specifications are in the Request for Application (RFA).

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