# NYC Passport #85027Y0188

Annual Service Express maintenance renewal for DDC data-center and network equipment

**Posted:** November 10, 2026
**Respond By:** November 20, 2026
**Identifier:** 85027Y0188
**NAICS:** 811213, 811219, 811210

NYC Department of Design and Construction is seeking a one-year maintenance renewal for its existing data-center and network hardware.
- **Government buyer:** City of New York Department of Design and Construction (DDC); no sub-agency or office is specified.
- **Service provider:** Service Express Inc. will provide the maintenance agreement; no new equipment is being purchased.
- **OEMs and covered equipment:** **HP** servers and tape-storage equipment; **Dell** servers and EqualLogic disk arrays; **EMC** Fibre Channel switches; **Eaton** and **APC** uninterruptible power supplies (UPS); and **Cisco** switches and routers. The inventory lists 88 assets, each with quantity 1.
- **Service requirement:** 24x7 hardware coverage, a four-hour on-site response, replacement parts, fault diagnosis, and field-engineer labor for repair or replacement. The inventory specifies a 12A-12A four-hour service-level agreement.
- **Agreement part number:** MWS-WRNTYSVC-01. No equipment models, inventory quantities, or prices are specified beyond the attached asset list; the asset identifiers and quantities are itemized below.

### Description

The Department of Design and Construction seeks a vendor to provide the annual renewal of Service Express hardware maintenance for existing DDC-owned equipment. Covered equipment includes servers, data storage, backup, power, and network equipment at DDC’s on-premises data center and network sites. The maintenance agreement covers multiple manufacturers’ equipment under one agreement; no new equipment is being purchased. The attached scope specifies 24x7 coverage with a four-hour on-site response, replacement parts, and field engineer labor for hardware failures.

[View original listing](https://passport.cityofnewyork.us/page.aspx/en/bpm/process_manage_extranet/39411)