# Maryland Procurement Portal #BPM059710

24/7 Enterprise IT Service Desk Managed Services for Prince George’s County

**Posted:** November 11, 2026
**Respond By:** December 17, 2026
**Identifier:** BPM059710
**NAICS:** 541519, 541513, 517810

Prince George’s County Government is seeking a provider to operate its enterprise IT service desk around the clock.
- Buyer: Prince George’s County Government, Office of Information Technology (OIT); Solicitation BPM059710.
- Requested service: Fully staffed 24/7 enterprise service desk with Tier 1 and Tier 2 support. No service quantity, part number, or term is specified.
- Key requirements: Improve first-contact resolution using ITIL best practices, appropriate emerging technology, and expanded Tier 0 self-service; meet or exceed County service-level requirements.
- Participation: Small Business Reserve opportunity, with stated VSBE and MBE participation goals.
- OEMs and vendors: No OEMs or service providers are named in the notice.

### Description

Prince George’s County, Maryland, through its Office of Information Technology, seeks proposals from a firm specializing in enterprise IT service desk managed services. The County requires a fully staffed service desk operating 24 hours a day, 7 days a week, with Tier 1 and Tier 2 technicians working in partnership with OIT. The work aims to increase first contact resolution through ITIL best practices, appropriate emerging technology, and expanded Tier 0 self-service options, while meeting or exceeding County service level requirements. Proposals must be submitted through the County’s SPEED system.

[View original listing](https://emma.maryland.gov/page.aspx/en/bpm/process_manage_extranet/96477)