# North Carolina eVP #677-IT27-03

Cloud Citizen Request Management System and Implementation for the Town of Wendell

**Posted:** November 10, 2026
**Respond By:** December 03, 2026
**Identifier:** 677-IT27-03
**NAICS:** 513210, 541511, 541512, 541519, 541611, 518210, 541513

The Town of Wendell is seeking an organization-wide cloud system to manage resident service requests from submission through resolution.
- **Government buyer:** Town of Wendell, North Carolina — Information Technology Department.
- **Procurement:** Cloud-based Citizen Request Management System (CRM) to replace Revize Public Service Request; no required brand, model, part number, or quantity is specified.
- **System capabilities:** Resident and staff request intake, routing, tracking, mapping, documentation, approvals, notifications, reporting, dashboards, mobile access, and closure.
- **Implementation and support:** Provide hosting/licensing, implementation, configuration, workflow and portal setup, departmental configuration, integrations, testing, training, go-live assistance, ongoing maintenance, and support.
- **Initial departments:** Parks & Recreation, Police for non-emergency requests, Planning, Public Works, Administration, and Fire.
- **Named vendors and systems:** **Revize** (system being replaced); Accela and PublicStuff (referenced in existing internal request/work-order processes); ArcGIS and iMAPS (GIS and geographic reference systems); Brightly, Tyler Cityworks, and Accela (examples of potential future work-order or asset-management integrations). These are existing systems or illustrative integration targets, not mandated products.
- **Notable requirements:** Proposals should address recommended architecture, dependencies, costs, transition approach, security, and data exchange with current or future work-order and asset-management platforms. Email and phone are also current request channels.

### Description

The Town of Wendell is seeking proposals from qualified firms to provide, implement, configure, and support an organization-wide Citizen Request Management System. The system will manage the complete lifecycle of resident requests and support existing town workflows. The solution should integrate with the Town’s existing tools and enable data exchange with current or future work-order and asset-management platforms. Responses are due December 3, 2026, at 3:00 PM.

[View original listing](https://evp.nc.gov/solicitations//details/?id=8d82ded1-2bdd-f111-84e8-001dd80fedb8)