# CanadaBuys #100032672

Virtual training facilitation services for ESDC Call Centre employees

**Posted:** November 09, 2026
**Respond By:** December 02, 2026
**Identifier:** 100032672
**NAICS:** 611430

Employment and Social Development Canada is seeking facilitators to deliver virtual training for its Call Centre employees.
- **Government buyer:** Employment and Social Development Canada (ESDC); no sub-agency or office is specified.
- **Services requested:** Category 7.17 training facilitation for multiple virtual courses.
  - 6 junior facilitators and 6 senior facilitators, at minimum.
- **Notable requirements:** The work is virtual and does not require security screening or access to ESDC facilities, protected information, networks, or systems.
- **OEMs and vendors:** None are named in the available information.

### Description

The procurement is for facilitation services to deliver multiple virtual training courses to Employment and Social Development Canada (ESDC) Call Centre employees. The requirement is open to qualified Tier 1 Supply Arrangement holders under E60ZT-18TSPS in the National Capital Region. It is intended to result in one contract, with a minimum of six junior and six senior training facilitators required. The proposed contract period is February 15, 2027 to March 31, 2028.

[View original listing](https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/cb-270-71776890)