# Bids and Tenders #NPI-RFP-0001

Bilingual Member Acquisition and Retention Program

**Posted:** November 07, 2026
**Respond By:** November 23, 2026
**Identifier:** NPI-RFP-0001
**NAICS:** 561422, 541613, 561410

The National Payroll Institute is seeking proposals for a bilingual member acquisition and retention program.
- **Buyer:** National Payroll Institute; no sub-agency or office is identified.
- **Requested service:** A member acquisition and retention program delivered in English and French.
  - Potential channels include live-agent outbound calls, email, and other direct-to-consumer outreach.
  - Proponents are asked to recommend an effective approach, channel mix, and commercial model rather than simply reproduce the Institute’s existing scope.
  - Firm, binding pricing is required.
- **OEMs and vendors:** No OEMs, vendors, or specific products are named.
- **Quantities and part numbers:** Not specified.

### Description

The National Payroll Institute seeks proposals for a full member acquisition and retention program delivered bilingually in English and French. The program is to use a mix of live-agent outbound calls, emails, and other direct-to-consumer outreach. Proponents are encouraged to recommend a market-best-practice approach, channel mix, and commercial model rather than replicate the current scope. Proposals must include firm, binding pricing.

[View original listing](https://bids.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc)