# Federal Register #2026-22501

CBP voluntary test of the Client Representative Technical Assistance Portal

**Buyer:** U.S. Customs and Border Protection, Homeland Security Department
**Posted:** November 04, 2026
**Identifier:** 2026-22501

CBP is seeking eligible trade-community participants for a voluntary test of its technical assistance portal.
- Government buyer: U.S. Customs and Border Protection (CBP), Department of Homeland Security; Office of Trade, Trade Transformation Office, Client Services Division.
- Purpose: Test the Client Representative Technical Assistance Portal (CRTAP), a case-management system for securely submitting, tracking, and resolving trade members’ technical assistance requests, potentially replacing phone and email requests.
- Participation: A maximum of nine selected brokers, self-filers, software providers, Foreign Trade Zone operators, Automated Export System users, and Automated Manifest Systems users. Participants will submit requests, provide feedback, and agree not to share information such as portal access details.
- CBP will use the test to assess portal functionality and decide whether to modify, expand, continue, or implement it. No commercial OEMs or vendors are identified.
- The attachment also mentions a separate HHS information-collection extension; it is not part of the CBP portal test.

### Description

U.S. Customs and Border Protection (CBP) is conducting a voluntary test of the Client Representative Technical Assistance Portal (CRTAP), a case management system for submitting and resolving trade members’ technical assistance requests. The portal is intended to provide a secure, centralized location and standardized intake process and may replace requests made by telephone or email. The test is open to a maximum of nine eligible trade members, including brokers, self-filers, software providers, FTZ operators, AES users, and AMS users; CBP will select participants based on eligibility and their ability to provide feedback. The test begins December 4, 2026, and is scheduled to last 45 days, subject to extension, modification, or termination.

[View original listing](https://www.federalregister.gov/documents/2026/11/04/2026-22501/announcement-of-the-client-representative-technical-assistance-portal-crtap-test)