# West Haven Civicplus #2027-13

West Haven managed IT, help desk, and cybersecurity services

**Posted:** November 03, 2026
**Respond By:** November 24, 2026
**Identifier:** 2027-13
**NAICS:** 541513, 541512, 518210

The City of West Haven is seeking a managed service provider for municipal IT operations, end-user support, and cybersecurity across approximately 250 users.
- **Government buyer:** City of West Haven, Purchasing Department; municipal buyer in West Haven, Connecticut.
- **Named OEMs and technology vendors:** **Microsoft** (Microsoft 365 Government/GCC, Teams, SharePoint, OneDrive, Exchange Online, Windows, and Azure Active Directory), **Nutanix**, **Fortinet** (FortiGate and FortiSwitch), **SentinelOne** (Singularity), **Apple** (iPad and macOS devices), and Elevate (cloud VoIP). No prospective MSP bidders are named.
- **Services requested:**
  - One full-time onsite Level 1 technician, weekdays during business hours, for user support, account onboarding/offboarding, Windows and Apple device support, imaging, hardware troubleshooting, and Elevate VoIP assistance.
  - Remote Level 2/3 desktop, Microsoft 365, and departmental application support during normal business hours, including coordination with application vendors.
  - 24/7/365 network operations and cybersecurity monitoring, including SIEM/RMM alerts, SentinelOne Singularity endpoint alerts, incident response, vulnerability identification, and network performance monitoring.
  - Microsoft 365 Government and hybrid identity administration, including on-premises Active Directory, user access, licensing, MFA, and security controls.
  - Nutanix virtualization and virtual server support; Fortinet firewall and switching support; and troubleshooting and access support for departmental cloud and SaaS applications.
  - Monthly reporting on help desk activity and SLAs, security incidents and alerts, Nutanix health, Microsoft 365 administration, network uptime, recurring issues, vulnerabilities, and recommended improvements.
- **Notable requirements:** Coordinate with the City's IT Department, maintain appropriate staffing and escalation procedures, obtain prior authorization for changes to configurations or security settings, and meet applicable Connecticut business licensing requirements.
- **Term:** One-year initial term, with possible extension to a total of three years; start date and extension structure are unspecified.

### Description

The City of West Haven seeks a qualified Managed Service Provider to provide onsite and remote IT support for approximately 250 users across its Microsoft 365 Government, Nutanix virtualization, Fortinet network, cloud VoIP, and SaaS environments. Services include an onsite Level 1 help desk technician, remote Level 2/3 support, 24/7 network and cybersecurity monitoring, infrastructure and application support, and monthly reporting. The contract term is one year, with the possibility of extension to three years. Proposals are due November 24, 2026, at 12:00 PM, and written clarification questions are due November 17, 2026, at 12:00 PM.

[View original listing](https://www.cityofwesthaven.com/bids.aspx?bidID=417)