# SAM #47QTCC26DW042_75R60227F80003

HRSA NPDB customer support and program operations bridge services

**Buyer:** HRSA Headquarters
**Posted:** November 03, 2026
**Identifier:** 47QTCC26DW042_75R60227F80003
**NAICS:** 541611, 561422

HRSA’s NPDB customer support award concerns short-term bridge operations to maintain service continuity while a competitive follow-on is planned.
- **Agency and action:** The Department of Health and Human Services’ Health Resources and Services Administration (HRSA) announced an award for National Practitioner Data Bank (NPDB) Customer Support Program Operations Center (CSPOC) bridge services.
- **Work:** Call-center and email support for NPDB users, web content development, NPDB program operations support, and outreach.
- **Incumbent and acquisition approach:** The attached justification identifies Sparksoft Corporation as the incumbent and describes an intended bridge task order under the GSA Polaris multiple-award contract. HRSA cited urgency and risk of service interruption as grounds for an exception to fair opportunity; a competitive follow-on among eligible Polaris WOSB vendors is planned.
- **Schedule:** The existing order ends November 30, 2026. The bridge is described as a three-month base period with one three-month option, for up to six months total; HRSA projected an October 2026 award. Exact bridge start and end dates are not provided.
- **Award identifiers:** Contract number 47QTCC26DW042; delivery order 75R60227F80003.
- **Not specified:** No product quantities, part numbers, named OEMs, or contract value are provided.

### Description

<p>The purpose of this requirement is to provide customer service and program operations support for the NPDB program, which will include web content development, general Call Center and email support to the NPDB users on all NPDBrelated issues, questions, or concerns, NPDB program operations support, and outreach.</p>

[View original listing](https://sam.gov/opp/706db4d43a4e4c3ea12df0237a67eaf7/view)