# New York State Contract Reporter #2140506

SUNY Downstate medical interpretation, translation, and language-services support

**Posted:** November 03, 2026
**Respond By:** December 02, 2026
**Identifier:** 2140506
**NAICS:** 541930

SUNY Downstate Health Sciences University is seeking a five-year provider of medical interpretation, translation, and related language services for patients with limited English proficiency.
- **Government buyer:** State University of New York (SUNY), SUNY Downstate Health Sciences University (SUNY-DHSU), Contracts & Procurement, Brooklyn, New York.
- **Scope:** 24/7/365 medical interpretation by phone, video, and in person; American Sign Language (ASL); document translation; a secure translation platform and reporting portal; implementation, training, and ongoing support.
- **Estimated service volumes:** 10,000 minutes of spoken-language interpretation and 1,000 minutes of sign-language interpretation per month; five in-person interpreters and 10 translated documents of about 500 words each per month. The RFP says estimated volumes are for evaluation, with billing limited to services used.
- **Hardware:** Five mobile video-interpretation devices with adjustable speakers, touchscreen, chargers, at least two hours of battery operation, and wheeled five-foot poles with flexible arms. Devices should be comparable to a fifth-generation **Apple iPad**. Also requested: 300 dual-handset telephones, equivalent to or better than **CyraCom VT-801 A or B**; cordless or non-cordless models are acceptable.
- **Coverage and response:** Support more than 30 regularly encountered languages and telephonic interpretation in 100+ languages. In-person interpretation is specified for Haitian Creole, Spanish, Russian, Arabic, Mandarin, and ASL; video interpretation includes those languages and others, such as French, Bengali, Cantonese, Urdu, Hindi, Korean, and Vietnamese. Remote interpreters are to be available within 30 minutes or less, and in-person resources within 72 hours of request; on-site appointments are to be filled within five business days.
- **Notable requirements:** Medical interpreters must be qualified or accredited; ASL interpreters must meet stated national certification, state licensing, experience, and HIPAA requirements. ASL video services must comply with applicable accessibility requirements. The platform must protect private information and support project, spending, utilization, and location reporting. Equipment replacement is required within 72 hours of a malfunction report; maintenance includes help-desk support, software updates, and quarterly equipment audits.
- **Training and support:** Initial train-the-trainer instruction for 50 staff; annual assessment and qualification plus skills development for 20 staff; additional remote training for new staff and upgrades; and on-site walkthroughs every six months. A project manager and ongoing program support are also required.
- **Named companies and references:** **Apple** is the device comparison; **CyraCom** is the telephone benchmark and a language-services vendor; **Doxy.me** is cited as an example telehealth application; **WebEx** is mentioned as a possible remote-training method. **Propio** is identified as a provider of a substantially similar past contract, not as the selected vendor. No vendor has been selected.
- **Commercial terms:** Five-year anticipated term with fixed rates throughout. MBE and WBE participation goals are 15% each. The RFP materials contain an inconsistent reference to physical capital-asset inventory, while the title and main scope describe language services.

### Description

SUNY Downstate Health Sciences University is seeking qualified vendors to provide language and interpretation services for patients with Limited English Proficiency. Services include phone, video, and in-person interpretation; American Sign Language interpretation; translation tools and a portal; and secure, HIPAA-compliant connections. The vendor must support over 30 languages and provide services 24 hours a day, 7 days a week, 365 days a year. The stated contract term is five years.

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