# CanadaBuys #20177169

Renewal of Fortinet support services for Santé Québec Chaudière-Appalaches

**Posted:** October 30, 2026
**Respond By:** December 03, 2026
**Identifier:** 20177169
**NAICS:** 541519

Santé Québec Chaudière-Appalaches is seeking renewal of support services for Fortinet products already in its inventory.
- **Government buyer:** Santé Québec, Chaudière-Appalaches.
- **OEM:** **Fortinet** — the requested support and security services apply to Fortinet products.
- **Requested services:** Software updates, patches and firmware; 24x7 FortiCare technical support; applicable FortiGuard security services for FortiGate products; and hardware replacement where included in the applicable service level.
- **Service delivery:** The supplier is to act as an authorized reseller of Fortinet support services. The supplier is not required to provide direct technical support or incident management.
- **Requirements:** The renewal is intended to align service periods for the affected equipment. Product models, part numbers, and quantities are not included in the provided information.

### Description

Santé Québec Chaudière-Appalaches is seeking to renew support and technical assistance services for Fortinet products currently in its inventory, as identified in the Excel document “BORD_PRIX_2026STC174”. The services include software updates, patches, new firmware, FortiCare 24x7 technical support, applicable FortiGuard security services, and hardware replacement when provided for under the service level. The contract is estimated to last 36 months and aims to align renewal periods for the affected equipment to a common date. The supplier will act as an authorized reseller; direct technical support and incident management are not required from the supplier.

[View original listing](https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/qc20177169)