# SAM #36C25027Q0020

VA award for AudioCARE pharmacy communication products and support

**Buyer:** VA Network Contracting Office 10
**Posted:** October 30, 2026
**Identifier:** 36C25027Q0020
**NAICS:** 513210, 541519, 541511

The Department of Veterans Affairs awarded continued support for its VISN 10 AudioCARE pharmacy and patient-communication system.
- **Government buyer:** Department of Veterans Affairs (VA), VISN 10, Network Contracting Office 10.
- **Award recipient and OEM:** SB Payton Merger Sub II LLC, doing business as **AudioCare, an Artera Company**. The notice describes the products as proprietary and supports a sole-source acquisition.
- **Products requested:**
  - RxREADY: texts patients when prescriptions are ready for pickup.
  - PREFILL, including AudioPREFILL and TM-PREFILL: automated calls or texts that remind patients when prescriptions are nearing refill; telephone reminders can let patients request a refill or renewal.
  - AudioCOMMUNICATOR Standard and TM: customizable patient communications, including announcements, reminders, alerts, and surveys.
- **Services:** Continued maintenance and support (PM&S) for the implemented AudioCARE products.
- **Technical context:** Products support pharmacy and other patient communications and integrate with VistA and Oracle Health.
- **Quantities and part numbers:** Not specified in the available notice and attachment summary.
- **Award amount:** $534,381.39.

[View original listing](https://sam.gov/opp/8c0df281577a4c1580f35054280dcdaa/view)