# Palo Alto Opengov #RFP199547

Palo Alto seeks residential parking enforcement services, staffing, and field equipment

**Posted:** October 29, 2026
**Respond By:** December 07, 2026
**Identifier:** RFP199547
**NAICS:** 561612

The City of Palo Alto’s Transportation Department, through Parking Operations, seeks a consultant to run enforcement for its Residential Preferential Parking (RPP) districts and provide related services.
- **Buyer:** City of Palo Alto, Transportation Department, Parking Operations, Santa Clara County, California.
- **OEMs and vendors:** No equipment manufacturers or enforcement vendors are named. The requested driver training references **Smith System**; the City’s existing citation-processing vendor is not identified by name.
- **Core services and staffing:** Provide 18,500 hours per year of enforcement staffing and supervision, including at least 1.0 FTE working supervisor, 4.0 FTE officers, and a pre-trained relief pool. Services include patrols, citation issuance, customer service, reporting, City coordination, and a suitable offsite field office.
- **Equipment:** Furnish and maintain citation handhelds, mobile printers, vehicle-mounted license-plate-recognition (LPR) hardware and software, and electric patrol vehicles or suitable bicycles. Quantities and part numbers are not specified; equipment specifications require City approval before deployment.
- **Cost-proposal services:** Annual maintenance; ongoing training for 30 staff; one-time implementation and software setup; citation-system data migration and integration; initial end-user and system administrator training, including Smith System driver training; and 60 days of post-launch support. Optional pricing covers 300 annual hours of additional officer labor, 100 annual hours of supervisor labor, and 100 annual hours of emergency or disaster-response mobilization.
- **Coverage and optional work:** Core districts include Downtown RPP Zones 1–10, Evergreen Park–Mayfield, Southgate, and Old Palo Alto. Optional assignments may include new districts, private-property and event parking, commercial and high-traffic areas, City lot and garage permits, loading-zone and accessible-parking enforcement, time-limited parking, and emergency response.
- **Notable requirements:** At least two complete patrol sweeps per enforcement day in specified areas; 95% scheduled-route completion; 98% citation and enforcement-data accuracy; and response or follow-up on 90% of complaints within 48 hours. LPR data must be encrypted, non-violation plate scans permanently deleted within 30 days, and data may not be sold or shared with third parties. The contractor must comply with Palo Alto’s Minimum Wage Ordinance, and the City requires at least 30 days between notice to proceed and the start of enforcement.

### Description

The City of Palo Alto seeks proposals from qualified firms to operate its Residential Preferential Parking (RPP) enforcement program and provide proposals for specified additional parking-enforcement services. The work includes onboarding and training, staffing and personnel management, citation issuance, patrols, performance reporting, and the provision and maintenance of enforcement equipment and vehicles. Services cover designated RPP districts, with additional City-approved districts and optional enforcement services potentially included. The stated contract term is three years, with an option to extend for up to an additional three years.

[View original listing](https://procurement.opengov.com/portal/palo-alto-ca/projects/321512)