# City of Jacksonville #18326-27

Jacksonville seeks one-year Allerium/Solacom Guardian 911 system and Cisco 4321 support

**Posted:** October 29, 2026
**Respond By:** November 12, 2026
**Identifier:** 18326-27
**NAICS:** 811210, 541519

The City of Jacksonville’s Jacksonville Sheriff’s Office seeks one year of maintenance and support for its 911 call-handling and mapping environment.
- **Government buyer:** City of Jacksonville, Jacksonville Sheriff’s Office (JSO), including the Office of Sheriff; Jacksonville, Duval County, Florida.
- **OEMs:** **Allerium (formerly Solacom)** for the Guardian 911 call-handling system and mapping components; **Cisco** for 4321 ISR equipment. Eventide is mentioned only as part of the existing system configuration, not as an item being purchased.
- **Vendor:** Kraus Associates, doing business as A.K. Associates (also identified as AKAssociates/AK Associates), is named as the proposed single-source support provider. The justification says it is the only Florida provider authorized or certified to install and maintain the Solacom/Allerium system.
- **Requested support and quantities:** 117 active remote monitoring/position support; 12 server Windows patch management; 118 position Windows patch management; 115 Guardian mapping software support; 118 position software support; 1 Guardian hardware support; 2 Guardian status package support; and 14 Cisco 4321 ISR maintenance units.
- **Notable requirements:** Mapping support excludes GIS data updates, which must be purchased separately. Guardian hardware support excludes certain computers, servers, peripherals, and equipment covered by initial warranties or manufacturer support. Cisco maintenance is specified as 8x5. The two Guardian software/hardware support lines are labeled Year 2 in the source materials.
- **Value and term:** The quoted/not-to-exceed amount is $377,111.37 for one year of support; no option years are specified.

### Description

The Jacksonville Sheriff's Office is seeking Allerium (formerly Solacom) systems support for its 911 communications system from October 1, 2026, through September 30, 2027. The services include software and hardware support, upgrades, remote monitoring, warranties, patches, and related maintenance for the phone and mapping software and components. The source describes this as a single-source purchase and identifies AK Associates as the regional Solacom/Allerium reseller and support provider. The attached vendor quote totals $377,111.37.

[View original listing](https://eims.fa.us2.oraclecloud.com/fscmUI/faces/NegotiationAbstracts?prcBuId=300000008806179)