# Maryland Procurement Portal #BPM059542

MDOT MTA PBX System Maintenance and Telecommunications Support

**Posted:** October 29, 2026
**Respond By:** November 12, 2026
**Identifier:** BPM059542
**NAICS:** 811213, 517810

The Maryland Transit Administration is seeking ongoing support for its PBX telephone systems and related telecommunications services.
- **Government buyer:** Maryland Department of Transportation (MDOT), Maryland Transit Administration (MDOT MTA), Baltimore, Maryland.
- **Scope:** Maintain and troubleshoot PBX telephone systems and related equipment, software, applications, and servers; provide technical and emergency support and make telephone-system changes.
- **Additional services:** Employee training and support for telecommunications billing and reporting, including ISI call accounting.
- **OEMs and vendors:** No commercial OEM or vendor is named in the provided notice or attachment summaries.
- **Notable requirement:** Proposals are limited to Master Contractors awarded under the PBX IV Telecommunications Equipment and Services Master Contract. The stated participation goals are 25% MBE and 2% VSBE.
- **Items and quantities:** No product quantities, part numbers, or attachment-level line items are provided.

### Description

The Maryland Transit Administration is requesting proposals for maintenance and technical support services for its PBX telephone systems and related equipment, software, and applications. Services include system maintenance, troubleshooting, technical and emergency support, telephone system changes, and employee training. The work also includes support for telecommunications billing and reporting services. Only Master Contractors awarded a contract under the PBX IV Telecommunications Equipment and Services Master Contract (#001B0600162) are eligible to submit a proposal.

[View original listing](https://emma.maryland.gov/page.aspx/en/bpm/process_manage_extranet/96159)