# Quebec SEAO #20135248

Renewal of Octopus IT Service Management Software

**Posted:** October 28, 2026
**Respond By:** November 11, 2026
**Identifier:** 20135248
**NAICS:** 513210

Québec’s Ministry plans to renew its Octopus IT service management software under a proposed direct award to the solution’s provider.
- **Government buyer:** Ministère de l'Économie, de l'Innovation et de l'Énergie.
- **OEM/provider:** **Octopus-ITSM.com inc.**, named as the intended direct-award contractor and provider of the Octopus IT service management software solution.
- **Product requested:** Renewal of the Octopus IT service management software solution; no part number or quantity is specified.
- **Proposed contract term:** 36 months.
- **Notable requirements and rationale:** The Ministry cites existing operational automations and integrations, a dependency between an identity and access management project and the current architecture, transition costs estimated at more than $770,000 (excluding parallel-operation costs), and possible future consolidation of government technology services.
- **Procurement status:** This is a notice of intent to award directly, not a completed award or competitive tender. Interested suppliers may provide information showing they can meet the requirements, which may inform whether the Ministry holds a competition.
- **Estimated contract value:** Not disclosed.

### Description

The Ministère de l'Économie, de l'Innovation et de l'Énergie intends to directly award a contract to Octopus-ITSM.com inc. to renew its Octopus IT service management software solution. The contract is for goods and has a 36-month term, from November 15, 2026, through November 14, 2029. This is a notice of intent, not a competitive tender; interested suppliers may submit information by the response deadline to demonstrate their ability to meet the requirements, and responses will be considered to determine whether a competitive tender should be held. The estimated value is not disclosed.

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