# Lone Star College System Ionwave #26-10-01

Student Loan Default Prevention and Annual Debt Letter Services for Lone Star College System

**Posted:** October 27, 2026
**Respond By:** November 18, 2026
**Identifier:** 26-10-01
**NAICS:** 611710

Lone Star College System is seeking system-wide student loan default prevention and annual student loan debt letter services for its campuses and centers.
- **Government buyer:** Lone Star College System (LSCS), Procurement Department; Janet Bradley, Commodity Manager II.
- **Requested services:**
  - Student Loan Default Prevention Services, including outreach and counseling for delinquent or defaulted borrowers; repayment, forgiveness, deferment, and forbearance guidance; help communicating with loan servicers and guarantors; exit counseling; and support for default-management plans.
  - Annual Student Loan Debt Letters for currently enrolled borrowers.
- **Scale and reporting:** LSCS estimates that approximately 10,000–20,000 delinquent accounts may be assigned. It reported about 11,900 Title IV borrowers in the most recent academic-year data cited, with projected annual growth of 10–20%. The provider must supply monthly updates, Cohort Default Rate recommendations, and support for Department of Education rebuttal letters; work spans fall, spring, and summer terms and includes retrieving delinquency reports from NSLDS.
- **Pricing and term:** Per-student pricing is requested for Years 1–5, with volume tiers of 1–250, 251–500, 501–750, 751–1,000, and 1,001 or more students; additional charges must be identified. Pricing is firm for up to three years, with up to two additional one-year renewals by mutual agreement.
- **OEMs and named providers:** No OEM or service provider is identified for the requested services. Ion Wave Technologies (IWT) is referenced in a supplier tutorial as a bidding-system provider, not as a provider of the requested student loan services.
- **Potential competitors:** ECMC Solutions, Trellis Company, Ascendium Education Solutions, Nelnet, and Inceptia offer potentially relevant borrower support or default prevention services.

### Description

The RFP seeks Student Loan Default Prevention Services and annual Student Loan Debt Letters for use throughout the Lone Star College System. The solicitation states that pricing is requested system-wide and that LSCS may award the project to more than one bidder. Prices or discounts are to be effective for up to three years, with an option for two additional one-year renewals by mutual agreement. Proposals must be submitted electronically through the LSCS eBid system by November 18, 2026, at 10:00 a.m. CT.

[View original listing](https://lonestar.ionwave.net/PublicDetail.aspx?bidID=338&SourceType=1)