# North Carolina eVP #600RFP #27-4-ITS

Cumberland County DSS seeks a cloud-based transportation management system

**Posted:** October 27, 2026
**Respond By:** November 23, 2026
**Identifier:** 600RFP #27-4-ITS
**NAICS:** 541511, 541512, 518210

Cumberland County is seeking a cloud-based transportation management system for its Department of Social Services Transportation division.
- **Buyer:** Cumberland County, North Carolina — Department of Social Services (DSS), Transportation division; Innovation and Technology Services supports the procurement.
- **Requirement:** Replace the existing **Sailboat** system with a SaaS solution for eligible Medicaid transportation, including trip scheduling, dispatch, route optimization, real-time updates, mobile access, billing, reporting, and analytics.
- **Scale:** The division operates **17 vehicles** and requires migration of approximately **298,000 customer records**. No software license quantity or part number is specified.
- **Implementation and support:** Proposals should cover configuration and customization, interfaces, data migration, testing, training for County and IT staff, test and production environments, technical and customer support, and service levels. API documentation should be provided if available.
- **Requirements:** Address security, privacy, accessibility, regulatory compliance, data ownership, integrations with County and State systems, and a proposed implementation timeline. The County prefers an early-2027 go-live; vendors that cannot meet that target should propose an alternative timeline.
- **Named companies and systems:** **Sailboat** is the current system. **Omnia** (spelled “Omina” in the source), **SHI**, and **Carahsoft** are mentioned only as examples of cooperative purchasing programs—not as required suppliers or OEMs. No new OEM or branded product is specified.

### Description

Cumberland County is seeking proposals for a transportation software solution for its Department of Social Services. The procurement includes functional requirements for a Medical Transportation Services System and requests vendor information about implementation, support, technical approach, accessibility, security, and related capabilities. The RFP also requests cost proposals, demonstrations, qualifications, and references. Electronic bids are not permitted; proposals must be submitted according to the instructions in the attachments by November 23, 2026 at 2:00 PM EST.

[View original listing](https://evp.nc.gov/solicitations//details/?id=c837d958-7dd1-f111-a05c-001dd803db57)