# Massachusetts COMMBUYS #BD-27-1034-0009-DSS94-134809

Massachusetts DCF statewide Administrative Services Organization for Family Resource Centers

**Posted:** October 26, 2026
**Respond By:** December 10, 2026
**Identifier:** BD-27-1034-0009-DSS94-134809
**NAICS:** 541519, 624110, 541720

Massachusetts DCF is seeking one statewide Administrative Services Organization to support its Family Resource Center network and develop and maintain related technology.
- **Government buyer:** Massachusetts Department of Children and Families (DCF), Central Office, Boston, Massachusetts.
- **Opportunity:** Select one statewide ASO to support the Commonwealth’s Family Resource Centers (FRCs), serving children and families, including Children Requiring Assistance and youth facing significant challenges.
- **Services requested:** Administrative and technical support for DCF and FRCs; training coordination; program monitoring, evaluation, quality improvement, and reporting; communications and marketing; and support for FRC network implementation.
- **Technology requested:** Configure or develop and maintain a confidential Client Relationship Management System (CRMS), staff-tracking systems for training, professional development, stakeholder engagement and workforce time, a public-facing website, and a restricted-access web application for communications, resource sharing, and engagement. No product models, part numbers, or technology quantities are specified.
- **Key requirements:** Technology must address privacy, security, reliability, accessibility, and mobile responsiveness. The proposal must include an implementation workplan of no more than six months, key personnel information, an organizational chart, and a proposed budget with technology and ongoing costs. Technology must be production-ready within the required implementation timeframe, subject to DCF approval.
- **OEMs and vendors:** No OEMs, specific manufacturers, or vendors are named in the solicitation materials.
- **Supplier diversity:** Selected bidders must commit to the Supplier Diversity Program, with a target of directing at least 1% of Commonwealth contract revenue to eligible partners.
- **Estimated value:** Approximately $15 million over the initial term and renewal periods.

### Description

The Massachusetts Department of Children and Families is seeking a single statewide vendor to serve as an Administrative Services Organization (ASO) for a network of Family Resource Centers across the Commonwealth. The work includes providing resources and support to the centers, including administrative support, data collection, program monitoring, and training support. The solicitation is issued as a Request for Responses, and written questions are due by November 2, 2026, at 12:00 PM EST. Responses are due by December 10, 2026, at 12:00 PM.

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