# SAM #36C10B27Q0006 VA Market Research for Customer Relationship Management Modernization **Buyer:** VA Technology Acquisition Center **Posted:** October 26, 2026 **Respond By:** October 26, 2026 **Identifier:** 36C10B27Q0006 **NAICS:** 541512 The Department of Veterans Affairs is conducting market research for a planned Customer Relationship Management modernization procurement. - **Agency:** Department of Veterans Affairs (VA), through the Technology Acquisition Center in Eatontown, New Jersey. - **Opportunity:** Request for Information (RFI) to support market research for CRM modernization; this is not an award or a request for proposals. - **Planned procurement:** The VA indicates the future solicitation is expected to be released on GSA eBuy, with no set-aside specified. - **Scope and requirements:** The notice provides no named vendors or OEMs, quantities, detailed technical requirements, or defined service scope. It refers readers to attached RFI Loopback documents, but no attachments were provided here. - **Timing and value:** No period of performance or estimated contract value is stated. ### Description SUBJECT* Customer Relationship Management (CRM) Modernization Request for Information Loopback GENERAL INFORMATION CONTRACTING OFFICE S ZIP CODE* 07724 SOLICITATION NUMBER* 36C10B27Q0006 RESPONSE DATE/TIME/ZONE 08-04-2026 1PM EASTERN TIME, NEW YORK, USA ARCHIVE 30 DAYS AFTER THE RESPONSE DATE RECOVERY ACT FUNDS N PRODUCT SERVICE CODE* DA01 NAICS CODE* 541512 CONTRACTING OFFICE ADDRESS Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724 POINT OF CONTACT* Crystal Lomonaco Crystal Lomonaco@va.gov DESCRIPTION Department of Veterans Affairs (VA) Customer Relationship Management (CRM) Modernization Request for Information (RFI) Loopback Customer Relationship Management (CRM) Modernization will be solicited and released on General Services Administration (GSA) eBuy with no set-aside. [View original listing](https://sam.gov/opp/b38097aba6b64a159b4ea64cefc288ff/view)