# City of Jacksonville #18309-27

FY2027 Lenel badge-access and camera NVR software maintenance and support renewal

**Posted:** October 23, 2026
**Respond By:** October 31, 2026
**Identifier:** 18309-27
**NAICS:** 811210

The City of Jacksonville’s Technology Solutions office is seeking an FY2027 annual renewal of support for its Lenel badge-access and camera NVR software.
- Government buyer: City of Jacksonville, Technology Solutions; buyer contact: Carmella Spitler.
- **OEM: Lenel Security Systems**; the requested support covers the City’s badge-access and camera network video recorder (NVR) software.
- Three annual maintenance and support line items are listed:
  - Part number SUSP-PRO-TR-4 — quantity 1.
  - Part number SUSP-DV — quantity 1,612.
  - Part number SUDS-NES-PRO — quantity 1.
- Coverage includes technical support, software upgrades at no additional fee, patches, and assistance with software questions or issues.

### Description

The City of Jacksonville is soliciting software support for its Lenel badge access and camera NVR software. The negotiation is an ITQ and the stated outcome is a purchase order. Suppliers must submit responses through the City’s 1Cloud e-procurement system, respond with the full quantity on each line, and may revise submissions until closing. Responses are due October 30, 2026.

[View original listing](https://eims.fa.us2.oraclecloud.com/fscmUI/faces/NegotiationAbstracts?prcBuId=300000008806179)