# Maryland Procurement Portal #BPM059466

IT and customer support for Maryland federal worker loan programs

**Posted:** October 24, 2026
**Respond By:** November 17, 2026
**Identifier:** BPM059466
**NAICS:** 541511

Maryland is seeking a contractor to develop and support software and customer services for its federal worker loan programs.
- **Government buyer:** Maryland Department of Labor (formerly DLLR); statewide procurement.
- **Services requested:** Build and maintain an individual management software solution and provide IT and customer support for the Federal Worker Emergency Loan Program and Federal Shutdown Loan Program.
- **Capacity needs:** Support up to 5,000 applications during a shutdown lasting at least four weeks, including planning for a possible second shutdown-program launch in the same year. Ongoing emergency-loan administration is expected to handle approximately 300 applications annually.
- **Service line item:** Federal Worker Loan Program – IT and Customer Support Services; quantity 1.
- **OEMs and vendors:** No product manufacturers, OEMs, or contractor vendors are named.

### Description

The State of Maryland is seeking IT and customer support services to build and maintain an individual management software solution for the Federal Government Employee Assistance Fund. The fund provides financial assistance to eligible current and former federal employees through the Federal Worker Emergency Loan Program and the Federal Shutdown Loan Program. The system should support up to 5,000 applications for a federal shutdown lasting at least four weeks, with consideration for a second shutdown launch in the same year; the emergency loan program is expected to receive approximately 300 applications annually. Proposals use a double-envelope format, and the solicitation lists VSBE participation goals of 10.6% and MBE participation goals of 17.40%.

[View original listing](https://emma.maryland.gov/page.aspx/en/bpm/process_manage_extranet/96021)