# CanadaBuys #20178758

IT Support and Document-Management Services for the Office québécois de la langue française

**Posted:** October 23, 2026
**Respond By:** November 23, 2026
**Identifier:** 20178758
**NAICS:** 541513, 541519, 561410

The Office québécois de la langue française is seeking IT support and document-management services to maintain and improve its technology operations.
- **Government buyer:** Office québécois de la langue française; no sub-agency or specific office is identified.
- **Services requested:**
  - Level 2 IT technical support for incident resolution, service requests, and user assistance.
  - Level 3 IT technical support for advanced diagnostics, complex or recurring issues, optimization, and technology-solution development.
  - Document-management technical support for managing, organizing, digitizing, classifying, and preserving information and keeping it accessible.
- **Estimated scope:** 46,200 combined service hours over five years. Work is provided through hours banks for each service profile; hours by individual profile are not specified.
- **Additional work:** Equipment deployment and maintenance, alongside support for applicable documentary standards, policies, and information-governance requirements.
- **Named organizations:** No service provider or product OEM is identified. SAP Ariba is mentioned only as the bidding platform.
- **Notable requirements:** Multiple resources may be assigned to a service profile. The notice describes a quality-and-price evaluation approach.

### Description

The Office québécois de la langue française seeks an information technology service provider to deliver technical support and document-management services to maintain, develop, and optimize its technology services. The work covers Level 2 and Level 3 IT technical support and document-management support, supplied through hours banks, with multiple resources potentially assigned to each profile. Services may include incident and service-request resolution, user assistance, advanced diagnostics and technology-solution development, equipment deployment, and the management and preservation of documentary information. The estimated scope is 46,200 hours over five years, and bids are due by November 23, 2026 at 14:00 local time.

[View original listing](https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/qc20178758)