# City of Jacksonville #18300-27

Jacksonville Sheriff’s Office annual renewal of CritiCall/TestGenius dispatcher testing software

**Posted:** October 22, 2026
**Respond By:** November 05, 2026
**Identifier:** 18300-27
**NAICS:** 541511, 518210

The City of Jacksonville’s Jacksonville Sheriff’s Office is renewing cloud-based testing for police dispatcher applicants.
- **Government buyer:** City of Jacksonville, Jacksonville Sheriff’s Office (JSO), Communications office; contacts identified in the documents include Communications Training Manager Justy Thwing and Pearl Mitchell.
- **OEM and sole-source vendor: Biddle Consulting Group, Inc.** The company is identified as the publisher and sole distributor of the software and associated products.
- **Requested product:** One annual CritiCall/TestGenius Cloud Testing Package subscription is explicitly quoted. No part number is provided, and other purchase records do not specify quantities.
  - Includes unlimited online testing with off-the-shelf and organization-created tests through TestWriter, remote proctoring, unlimited phone and email support, and a Content Validation Wizard.
  - Includes Dispatcher Personality Test, TrueNorth Language Testing, Logi-Serve Situational Judgment Testing, and CritiCall 3D (identified as coming soon).
  - Assesses dispatcher-candidate skills including behaviors, situational and operational judgment, decision-making, oral and reading comprehension, sentence clarity, map reading, memory recall, spelling, and typing.
- **Related service:** Renewal of the CritiCall software currently used to screen dispatcher candidates.
- **Notable requirement:** JSO states that it has no other robust screening alternative and reports that CritiCall has produced stronger candidate results than other testing processes. The procurement is identified as single-source.
- **Quoted price:** $10,712 for the annual subscription. The renewal is for a one-year subscription term associated with FY 2026–2027.

### Description

The Jacksonville Sheriff's Office is seeking to renew its CritiCall software for FY-26-27. The procurement is for an annual license to the CritiCall/TestGenius Cloud Testing Package, which is used to test police dispatcher applicants. The package includes unlimited online testing and related features and support. The source describes this as a single-source purchase.

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