# City of Jacksonville #18292-27

City of Jacksonville FY27 renewal of KnowBe4 Security Awareness Training Advanced

**Posted:** October 20, 2026
**Respond By:** October 28, 2026
**Identifier:** 18292-27
**NAICS:** 513210

The City of Jacksonville is seeking a renewal of its KnowBe4 Security Awareness Training Advanced subscription for the Technology Solutions office.
- **Government buyer:** City of Jacksonville, Technology Solutions; buyer contact: Carmella Spitler.
- **OEM:** **KnowBe4** is the named platform manufacturer.
- **Requested subscription:** KnowBe4 Security Awareness Training Subscription Advanced, SKU **HRMSATA-NJ12-G**, quantity **6,200**.
- **Included coverage:** Annual maintenance and technical support, help with product issues, and software patches and upgrades at no additional fee.
- **Period:** One-year initial subscription for FY27, with one optional one-year renewal; specific calendar dates are omitted.
- **Not specified:** No pricing, total contract value, or separate service line items are provided.

### Description

This solicitation is for the yearly renewal of maintenance and technical support for the KnowBe4 Security Awareness Training platform. The software support is part of the City of Jacksonville’s security implementation. Responses must be submitted through the City’s 1Cloud e-procurement system. The solicitation states that vendors must respond with the full quantity on each line, and responses may be revised until bid closing.

[View original listing](https://eims.fa.us2.oraclecloud.com/fscmUI/faces/NegotiationAbstracts?prcBuId=300000008806179)