# Texas DIR/ESBD #6100019771

Unified Digital Experience for City and partner-agency services

**Posted:** October 20, 2026
**Respond By:** November 19, 2026
**Identifier:** 6100019771
**NAICS:** 541511, 541512

The City of San Antonio is seeking a long-term digital service that helps residents find and access municipal and partner-agency services.
- **Government buyer:** City of San Antonio, Information Technology Services Department.
- **Opportunity:** Unified Digital Experience (UDE), intended as a single digital entry point for services offered by the City and SmartSA Partner agencies.
- **Requested service:** Guide residents to the right service, provide contextual information, and help them proceed toward completing a service interaction. Examples include starting a business, setting up utilities, applying for permits, and accessing transit; 311 reporting is outside the scope.
- **OEMs and vendors:** No OEMs or vendors are named in the available information.
- **Quantities and part numbers:** No quantities, part numbers, or separate product items are specified.
- **Estimated value:** $250,000.

### Description

The City of San Antonio’s Information Technology Services Department is seeking proposals for a long-term Unified Digital Experience (UDE), a single digital entry point for residents to identify and access services across the City and SmartSA Partner agencies. The experience is intended to guide residents to the correct service, provide contextual information, and help them complete a service interaction. Example services include starting a business, setting up utilities, applying for permits, and accessing transit, as well as similar services beyond 311 reporting. The listed estimated value is $250,000.00, and proposals are due November 19, 2026, at 11:00 a.m.

[View original listing](https://www.txsmartbuy.gov/esbd/6100019771)