# City of Toledo PlanetBids #10007923

Toledo OUPS Ticket Response and Sewer/Water Utility Locating Services

**Posted:** October 16, 2026
**Respond By:** November 03, 2026
**Identifier:** 10007923
**NAICS:** 541370

The City of Toledo is seeking a qualified firm to manage OUPS tickets and locate and mark municipal sewer and water infrastructure.
- **Government buyer:** City of Toledo Department of Public Utilities, including Sewer & Drainage Services and Water Distribution.
- **Service requested:** Turnkey OUPS ticket screening, dispatch, field locating, physical marking, positive-response reporting, and digital documentation for City-owned sewer, water, and related underground infrastructure.
- **Volume and pricing:** Estimated 24,000–30,000 tickets annually, with 24,000 as the pricing baseline. Payment is per successfully processed and closed ticket; no minimum volume is guaranteed.
- **Key requirements:** Monitor the electronic queue 24/7/365; respond to emergency locate requests within two hours, including nights, weekends, and holidays; follow APWA marking colors; and retain cloud-accessible records for at least three years. Pricing must include labor, equipment, paint, flags, vehicles, software, overhead, and insurance.
- **Qualifications:** At least five consecutive years of high-volume municipal or utility locating experience; NULCA certification or equivalent training for field personnel; ability to work with the Ohio811/OUPS API and City GIS; and three current municipal or public-utility references with annual portfolios exceeding 15,000 tickets.
- **OEMs and vendors:** No product manufacturers, resellers, or service contractors are named. Ohio Utilities Protection Service (OUPS) and Ohio811 are referenced as ticketing services, not as the requested contractor.
- **Term:** Work begins upon purchase-order issuance. The contract template allows a term of up to one year, with possible month-to-month renewal.

### Description

The City of Toledo is seeking a qualified utility locating firm to provide turnkey Ohio Utilities Protection Service (OUPS) ticket screening, dispatching, field locating, and physical marking services for City-owned sewer and water infrastructure. Services include continuous monitoring of the OUPS queue, locating and marking utility lines under APWA color-code guidelines, submitting positive response codes, and responding to emergency locate requests within two hours. The solicitation estimates 24,000–30,000 tickets annually, with a 24,000-ticket annual pricing baseline; no minimum volume is guaranteed, and payment is based on successfully processed tickets. Bids are submitted electronically through PlanetBids and must include the specified response documents, signed contract, bid guaranty, and bidder experience and references.

[View original listing](https://vendors.planetbids.com/portal/22576/bo/bo-detail/147403)