# CanadaBuys #20174987

CHU de Québec platform license renewal, hosting, and support

**Posted:** October 16, 2026
**Respond By:** October 27, 2026
**Identifier:** 20174987
**NAICS:** 541519, 541512

Santé Québec’s CHU de Québec – Université Laval is seeking renewal of its existing electronic forms and web applications platform through a proposed sole-source contract with **Dexero inc.**
- **Government buyer:** Santé Québec – CHU de Québec – Université Laval.
- **Named supplier / platform provider:** **Dexero inc.**, the incumbent provider proposed for the renewal.
- **What is requested:** Platform licenses for the human resources and procurement areas and four existing web applications, together with dedicated cloud hosting, maintenance, technical support, application testing, and optional professional services. No part numbers or item quantities are provided.
- **Notable requirements:** Host personal information in Québec; provide separate production, development, and acceptance environments; maintain 99.8% availability and redundant daily backups; and provide security patches, updates, and platform migrations. The platform must support French- and English-language administration, accessible and customizable forms, automated workflows and business rules, notifications, reporting, data export, APIs, and continued integrations.
- **Support and assurance:** Provide second-line administrator support during weekday business hours, coordinate testing of application-specific migrations and updates, and arrange an external penetration test of the human resources portal. Optional professional-services hours may be used for analysis, training, configuration, programming, and reporting.
- **Sole-source rationale and market opportunity:** The buyer cites continuity and the difficulty of transferring existing forms, applications, rules, and configurations to another solution. A qualified, legally admissible expression of interest could lead the buyer to withdraw its sole-source intent and issue a public tender.

### Description

Santé Québec - CHU de Québec - Université Laval intends to award Dexero inc. a sole-source contract for renewal of licenses, cloud hosting, and technical support for its existing electronic forms and web applications platform. The platform supports, among other things, the organization’s human resources and procurement portals, and the requirement includes hosting, maintenance, security, form and workflow functions, integrations, support, and professional services. The initial term is 12 months, with two optional 12-month renewals. Interested businesses may submit an expression of interest by 2026-10-26; a qualified and legally admissible response may cause the organization to withdraw its sole-source intent and issue a public tender.

[View original listing](https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/qc20174987)