# Indiana Department of Administration #004100000088778

Statewide Behavioral Health Ombudsman Services for Indiana DMHA

**Posted:** October 15, 2026
**Respond By:** November 30, 2026
**Identifier:** 004100000088778
**NAICS:** 813319

Indiana is seeking a nonprofit provider to operate a statewide behavioral health ombudsman program for the Division of Mental Health and Addiction.
- Government buyer: Indiana Department of Administration (IDOA), Procurement Division, on behalf of the Indiana Family and Social Services Administration (FSSA), Division of Mental Health and Addiction (DMHA).
- Requested service: Operate an independent statewide Behavioral Health Ombudsman program addressing complaints about mental health agencies, facilities, or programs that are not licensed or certified by DMHA.
  - Investigate complaints from any source, including DMHA’s helpline and website; support consumers through advocacy, mediation, investigation, referrals, and recommendations; and follow up on compliance concerns.
  - Provide at least one full-time employee, recruit and train volunteers, and maintain secure records of consumer activities and complaint outcomes.
  - Submit monthly complaint reports, quarterly activity reports, and annual statistics to DMHA. Monthly invoicing is based on 12 units at a standard rate.
- Provider requirements: The provider must be a nonprofit with tax-deductible status, maintain statewide offices, demonstrate mental health advocacy experience, and comply with DMHA privacy and regulatory requirements.
- Contract term: Two years initially, with three optional one-year renewals, for a potential five-year term.
- Products, part numbers, and OEMs: None specified. No vendor or service provider is named in the available information.

### Description

The Indiana Department of Administration (IDOA), acting on behalf of the Indiana Family and Social Services Administration (FSSA), is seeking a behavioral health ombudsman for the Division of Mental Health and Addiction (DMHA). The solicitation requests proposals in accordance with the statement of work and specifications in the bid documents. Proposals are due November 30, 2026, by 3:00 PM ET.

[View original listing](https://www.in.gov/idoa/procurement/current-business-opportunities/)