# New York State Contract Reporter #2139899

CUNY enterprise web-based library services platform and implementation

**Posted:** October 15, 2026
**Respond By:** November 05, 2026
**Identifier:** 2139899
**NAICS:** 513210, 541511, 541512, 541513, 541519

CUNY seeks an enterprise web-based library services platform for its 26 campuses and more than 250,000 students, faculty, and staff.
- **Buyer:** City University of New York (CUNY), University Central Office; the detailed solicitation identifies CUNY Purchasing and Purchasing Manager Karen Pinckney.
- **Requested solution:** A commercial off-the-shelf (COTS) web-based library services platform. No OEM or brand is specified for the platform CUNY is seeking.
  - Capabilities include content management; virtual reference, chat, email ticketing, and a knowledge base; events, room and equipment reservations, appointments, and staff scheduling; e-reserves; forms, surveys, and quizzes; and consortium and campus usage reporting.
  - No product quantity or part number is provided.
- **Named systems, vendors, and products:** CUNY Login, Brightspace, Ex Libris Alma/Primo VE, and Springshare. The platform must integrate with CUNY Login using SAML 2.0, Brightspace using LTI 1.3 or higher, and Ex Libris Alma/Primo VE. Springshare is identified as the current platform and a potential source for optional migration.
- **Implementation and services:** Configure and deploy the platform across CUNY campuses; provide integrations, testing, and implementation support; and train users. If CUNY directs, assess, migrate, and validate designated data from Springshare, potentially including guides and pages, databases and assets, calendars and bookings, chat transcripts and ticket history, FAQs, forms and surveys, and e-reserves materials and copyright records.
  - Provide at least two full days of in-person training at a CUNY-designated New York City location, with tracks for public services staff, system administrators, and end users. Recorded training, ongoing support, a support portal, software updates, enhancements, bug fixes, and a dedicated customer success manager are also required.
- **Notable requirements:** Meet WCAG 2.1 AA accessibility, FERPA, U.S.-based data residency, and stated security, privacy, performance, and service requirements. New software development to create required functionality is not permitted; the proposed COTS product must meet requirements without relying on post-award development. A pilot, if directed, is to be provided at no additional cost.
- **Term and pricing:** Anticipated five-year term. Annual subscription or license pricing is requested for the five contract years; a prorated initial period may apply depending on production go-live. Training and ongoing support are included in annual subscription/license pricing, while optional data migration is priced separately as a one-time service.
- **Participation goal:** 30% total MWBE participation goal.

### Description

CUNY seeks a comprehensive, web-based library services platform serving more than 250,000 students, faculty, and staff across 26 campuses. The platform must integrate with CUNY enterprise systems and must be a commercial off-the-shelf product configured and deployed for CUNY, not software built or developed under the contract. Configuration, integration, data migration, and training are in scope; new software development to create required functionality is not. The contract term is five years, and the stated total MWBE goal is 30%.

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