# City of Jacksonville #18271-27

Jacksonville Sheriff's Office annual CritiCall software license renewal

**Posted:** October 12, 2026
**Respond By:** October 20, 2026
**Identifier:** 18271-27
**NAICS:** 513210

The City of Jacksonville is seeking a quote to renew Jacksonville Sheriff's Office access to CritiCall, a software product used for public-safety hiring assessments.
- **Buyer:** City of Jacksonville, through the Jacksonville Sheriff's Office (JSO) and the City procurement business unit; Jacksonville, Duval County, Florida.
- **OEM:** **Biddle Consulting Group, Inc.**, the maker of CritiCall.
- **Requested product:** Annual CritiCall software license renewal for fiscal year 2026–27.
  - Quantity: Not specified.
  - Part number: Not specified.
- **Notable requirement:** Renewal of the annual software license; no additional products or services are identified.

### Description

JSO is seeking to renew its CritiCall Software license for FY-26-27. The solicitation is an ITQ and is currently active. Responses are due October 19, 2026 at 20:00 UTC.

[View original listing](https://eims.fa.us2.oraclecloud.com/fscmUI/faces/NegotiationAbstracts?prcBuId=300000008806179)