# Organization of the American States Procureware #09/26

GS/OAS Travel Management Services and SAP Concur Integration

**Posted:** October 13, 2026
**Respond By:** October 28, 2026
**Identifier:** 09/26
**NAICS:** 561510, 561599

The Organization of American States is seeking a travel management company to support its global travel program and existing online booking system.
- **Government buyer:** Organization of American States (OAS), General Secretariat (GS/OAS), Department of Procurement and Management Oversight, Office of the Executive Director; the documents also refer to the Department of Procurement Services.
- **Requested service:** Corporate travel management through a hybrid model combining automated booking fulfillment in the GS/OAS-owned SAP Concur Travel tool with agent-assisted reservations, ticketing, itinerary changes, exchanges, cancellations, refunds, and emergency support. No quantities or product part numbers are specified.
- **OEM and named platforms:** **SAP SE (SAP Concur Travel / Concur Direct)** is the manufacturer of the existing booking platform to be integrated. Oracle ERP, Microsoft Dynamics, and ServiceNow are also named as systems/platforms; no purchase of these systems is specified.
- **Travel content and carriers:** The provider must support GDS, NDC, low-cost-carrier, regional, and non-GDS inventory. Carriers named include Copa Airlines, American Airlines, United Airlines, Avianca Group/Avianca, LATAM Airlines/LATAM Colombia, Satena, Clic Air, Sunrise Airways, interCaribbean Airways, and Caribbean Airlines.
- **Service and operating requirements:** 24/7/365 bilingual English/Spanish traveler support; touchless processing where feasible; lowest logical fares and travel-policy compliance; VIP concierge and guest-traveler assistance; unused-ticket and credit tracking; reporting, billing, and reconciliation; and secure integration, data exchange, traveler tracking, and data export. GS/OAS retains ownership and control of its booking tool and travel data.
- **Pricing and performance requirements:** Transparent service fees, disclosure and crediting of vendor incentives, and clear disclosure of commissions and surcharges. Avoid duplicate fees or undisclosed surcharges for bundled bookings; include or clearly identify fees for offline/non-GDS content and ancillary services. The provider must be able to scale bilingual staffing and support urgent, high-volume, and regional travel needs.
- **Pricing categories in the fee schedule:** Online air (domestic, regional, international), hotel, car, rail, and alternate/NDC content; agent-assisted air, ancillary services, lodging, car, rail, changes, refunds, cancellations, voids, after-hours calls, VIP and other support; plus onboarding, reshop, reporting, training, booking-tool support, account management, mobile, duty-of-care, payment, and data-transfer services.
- **Operational context:** Historical program information describes travel spend exceeding $16.5 million and a substantial share of transactions involving ancillaries, exchanges/reissues, or refunds/cancellations. Colombia is a key operating hub, with regional requirements that include Haiti and the Caribbean. This historical spend is not a stated contract value.
- **Term:** Three years, with an option for one additional three-year extension. No specific performance start or end date is provided.

### Description

The General Secretariat of the Organization of American States seeks a Travel Management Company to provide corporate travel management services through a hybrid model of automated fulfillment using the GS/OAS-owned SAP Concur Online Booking Tool and bilingual English/Spanish reservation support. Services include 24/7/365 support for complex itineraries and emergencies, travel request fulfillment, and access to GDS, NDC, and low-cost carrier inventory. The selected provider will also support travel-policy compliance and technological integration; the RFP anticipates a three-year contract with an option to extend for an additional three years. Proposals must address the requirements in the solicitation, with technical and commercial proposals submitted separately.

[View original listing](https://oas.procureware.com/Bids/f43c9247-b9d0-47dc-a648-26c652328b93)