# SAM #S5121A26FE023

DCMA ServiceNow platform sustainment and implementation of 17 new capabilities

**Buyer:** Defense Contract Management Agency
**Posted:** October 14, 2026
**Identifier:** S5121A26FE023
**NAICS:** 513210, 541512, 541511

DCMA awarded a task order to sustain its ServiceNow enterprise platform and implement 17 new mission and business capabilities.
- **Scope:** Continuous operations and maintenance of DCMA’s existing ServiceNow Impact Level 4 and Impact Level 5 environment, including the mission-critical Unmanned Aircraft Systems (UAS) “Blue List,” IT Service Management (ITSM), and Strategic Portfolio Management (SPM).
- **Platform support:** Platform health monitoring, security patching, version upgrades, and Tier 2/3 technical support.
- **Expansion:** Design, development, testing, deployment, implementation, and configuration of 17 capabilities. Named capability areas include Facilities/CAFM, FMS Budget Tracking, GC Fraud Detection (ICM), HRSD, and ITOM/HAM/SAM.
- **Software:** ServiceNow subscription units and licenses are included for the new capabilities and are to be acquired through the DoD ESI BPA. Specific license quantities and part numbers are not provided.
- **Contract structure:** New firm-fixed-price task order under the DoD ESI BPA. The acquisition is described as limited-source because it depends on DCMA’s existing proprietary ServiceNow environment.
- **Performance period:** One-year base period anticipated from September 30, 2026, through September 29, 2027, with four one-year option periods.

### Description

<p>The Government requires comprehensive services to sustain,&nbsp;operate, and expand its existing, accredited ServiceNow Impact Level 4 (IL4) and Impact Level 5&nbsp;(IL5) enterprise platform. The required services and supplies are broken into three main efforts:<br />
a. Platform Sustainment and Operations: Provide continuous, uninterrupted O&amp;M and&nbsp;sustainment support for the entire DCMA ServiceNow enterprise footprint. This includes the&nbsp;existing baseline applications&mdash;most notably the mission-critical Unmanned Aircraft Systems&nbsp;(UAS) &ldquo;Blue List&rdquo;&mdash;as well as IT Service Management (ITSM), and Strategic Portfolio&nbsp;Management (SPM). This effort covers platform health monitoring, security patching, version&nbsp;upgrades, and Tier 2/3 technical support.<br />
b. Capability Expansion and Implementation: Provide the specialized implementation and&nbsp;configuration services to design, develop, test, and deploy seventeen (17) new mission and&nbsp;business capabilities natively within the ServiceNow platform. This modernization effort will&nbsp;replace fragmented, manual, and legacy business processes.<br />
c. Software Licensing: Procure the necessary ServiceNow software subscription units (SUs) and&nbsp;licenses required to operate the new modules, acquired via the DoD ESI BPA.</p>

[View original listing](https://sam.gov/opp/7716091b214f4c8a9aedd224690fcdba/view)